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Terms and Conditions
 

 
Order Processing

When you purchase a product from SimpleSolutions.net, you will be asked to set up an account with us.  This is required in order for us to process your order.  You will be given an account name and password that is strictly confidential and that is known only to you.

We will ask you for your name, billing and delivery address, phone number and email as well as credit or debit card number, expiry date and security code.  This allows us to process your order and notify you of your order status.  We ask for your telephone number in case we need to contact you urgently if there is a problem with your order or in the case of international deliveries, we may need to give your number to the courier company.  Please note that your credit card details will not be retained by us following your transaction.

Orders can also be placed via email, phone, fax or post as follows: 

Email orders to:                            orders@simplesolutions.net
Telephone orders, please call:     0845 337 4753
Fax orders, please fax:                  0845 337 4754
Postal Address, write to:  
SimpleSolutions.net, Suite 95, 571 Finchley Road, London NW3 7BN

Once we receive your order, we will email you with a confirmation or if you do not have an email address, we will send your order confirmation to you by post with your order.

 

When you place an order with SimpleSolutions.net or access your account information, you are using a secure server.  The secure server software (SSL) encrypts all information you input before it is sent to us.  Futhermore, as required by the UK Data Protectioni Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information, which you have given us to prevent unauthorised access.  Our security procedures mean that we may occasionally requrest proof of identity before we are able to disclose sensitive information to you.

 

Privacy Policy

 

We are committed to protecting your privacy and will use all reasonable endeavours to safeguard the privacy of our customers.  Any information gathered from you upon registration is used purely for the purposes of improving this website and will not be given to or shared with any thrid party.

Credit Card Payments

 

You can pay for your products via our secure BarclayCard link which takes all of the cards below: 

Visa, MasterCard, Maestro, Delta, JCB, Solo, American Express and Visa Electron.

 

To ensure absolute security and privacy, we entrust credit card transactions to BarclayCard, one of the worlds leading credit card payment solutions providers

Availability, Pricing & Payment Policy

 

All our products are subject to availability and we reserve the right to withdraw any product from sale without incurring any liability.  If a customer has already ordered and paid for a product that is discontinued, we will refund their money in full.

 

The price of goods payable by you is the price which appears on the website at the time you place your order and pay for it. Prices may change sometimes due to supplier price increases, but once you have submitted your order and paid for it, even if prices go up afterwards we will not charge more for your ordered product.  

 

Return & Refund Policy

 

You are legally allowed 7 working days in which to cancel your order if you so wish to do with no extra charges incurred apart from the cost of postage and packing, which is your responsibility.  Provided that the products have not been tampered with and are in an unused, unopened and re-saleable condition we will refund you your full payment minus postage and packing costs.

 

Requests for Cancellations should be made in writing to admin@simplesolutions.net or posted to:

 

SimpleSolutions.net

Suite 95

571 Finchley Road

London NW3 7BN

 

within 7 working days of you receiving the products.  Please make sure you enclose your order number along with your full name and address in your communication.  It would help us if you could state the reason for your cancellation, although this is not obligatory.

 

If there is any damage to the products or proof of tampering once they have been returned to us, then we regret that we would be unable to take them back for safety reasons, and they will be sent back to you again with no refund given. 

 

Once we have received your cancellation request in writing within the 7 day “grace” period, we will refund your order subject to delivery costs incurred by us.  If your order qualified for free postage, then we will refund you your payment minus the cost of shipping that we incurred.

 

Orders placed by credit or debit card from the website will be refunded directly to your credit or debit card.  Orders placed by any other means will be refunded by cheque made payable to your name and posted to your address.  All refunds will be made within 30 days upon our receipt of the returned products.

 

We regret that we are unable to refund any cancellation request received after the initial 7 working day period.  We cannot accept liability for goods lost or damaged during transit, and you are advised to pack the product(s) carefully to avoid damage and return them to us by recorded or registered delivery or via courier.  Proof of postage will not be accepted as proof of delivery.

 

Out of Stock

 

In the event that any product you ordered is out of stock, we will send you what we have in stock within 5 working days of your order date and despatch the remaining product(s) to you as soon as we receive them, but no longer than 10 working days after you have placed your initial order.  You will be notified of any out of stock items shortly after placing your order.

 

If a product is still out of stock after 10 working days of your order date, we will inform you via email or telephone of when we expect to get it in and will despatch it to you as soon as we receive it, otherwise, you will be given the option to cancel the out of stock order and your money will be refunded to you in full at no extra charge to you.  If we are unable to reach you, we will despatch your product(s) to you as soon as they are in stock.  You may also cancel any order that is out of stock at any time, unless it has arrived and has already been despatched to you.

Every effort is made to keep our site up to date and error free. However we reserve the right to change prices without notice.

 

Damaged Products

 

For any product that has been damaged in transit and providing that you notify us by phone or in writing immediately upon receipt of the damaged goods, we agree to replace the goods for you, provided that you send them back to us at the address below:

 

SimpleSolutions.net

Suite 95

571 Finchley Road

London NW3 7BN

 

Shipping & Delivery Policy

 

We will dispatch all orders received within 10 working days of the order date via Recorded Delivery.

 

Overseas orders are dispatched by Airmail or Courier depending on the weight and delivery can take between 5 days to 2 weeks depending on the country it is being sent to.  Shipping and delivery costs are automatically calculated when you place an order with SimpleSolutions.net.

 

Postage and delivery charges are outlined below.  We offer free delivery for all orders above £150.

 

UK & Europe:

  

Weight                         Postage & Packing

Up to 100g                      £1.24

From 101g - 250g           £1.60

From 251g - 500g           £1.88

From 501g - 750g           £2.32

From 1001g - 1500g       £4.95

From 1501g - 10000g     £6.95

 

Rest of the World:

 

The cost of postage and delivery is calculated at the end of your shop when you checkout and is based on the weight of the items you order.

 

Password & Security

 

When you register to use the SimpleSolutions.net website, you will be asked to choose a username and password.

 

You must keep this password confidential and must not disclose or share it with anyone at any time.  Although it will be stored on our system, we will not have access to it, hence you will be held responsible for any activities or orders that occur or are submitted to us under your password.  If you know or suspect that someone else knows your password, you are required to notify us immediately.  If we have reason to believe that there has been a breach of security or misuse, we will ask you to change your password.  We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

 

Although SimpleSolutions.net aims to offer you the best service possible, we make no promise that the services at SimpleSolutions.net will meet with your requirements and we cannot guarantee that the products or service will be fault free.  If a fault occurs in the website please report it to us immediately at admin@simplesolutions.net or via telephone, and we will attempt to correct the fault as soon as we can.

 

Your access to the SimpleSolutions.net website may be temporarily restricted to allow for repairs, maintenance or the introduction of new facilities or services.  In this case, SimpleSolutions.net will attempt to restore the service as soon as is reasonably possible.

 

Spam

 

We do not, as a strict policy, send out random marketing emails to personal or business email addresses.  We will only inform you of latest products or news updates on an occasional basis, and only if you have previously given us your permission to do so.

 

Promotions

 

We may send you promotional material or special offers from time to time.  If you do not wish to receive any such information, you may indicate this when registering your details.

 

Cookies

 

Cookies are small pieces of text information created by websites and stored on your computer.  Our shopping cart system uses cookies to help maintain your shopping cart while you browse our store.  Use of cookies with our shopping cart is not compulsory, but we cannot guarantee that our shopping cart will work for you if you have cookies disabled in your browser.  No other information is stored in cookies, and cookies are not used for any other purpose.

 

SimpleSolutions.net Liability

 

The SimpleSolutions.net website is provided without any warranties or guarantees and all persons using this website must bear the risks associated with the use of the Internet.

 

SimpleSolutions.net provides content from other Internet sites or resources and while SimpleSolutions.net tries to ensure that material included on the SimpleSolutions.net Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case.  SimpleSolutions.net will not be held responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the SimpleSolutions.net Site.  If SimpleSolutions.net is informed of any inaccuracies in the material on the Site, we will attempt to correct the inaccuracies as soon as we reasonably can.

 

In particular, we disclaim all liabilities in connection with the following:

 

·        Incompatibility of the SimpleSolutions.net Site with any of your equipment, software or telecommunications links.

·         Technical problems including errors or interruptions of the SimpleSolutions.net Site

·         Unsuitability, unreliability or inaccuracy of the SimpelSolutions.net Site

·         Inadequacy of the SimpleSolutions.net site to meet your requirements

 

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss or profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the SimpleSolutions.net Site.

 

Third Party Websites

 

To complement our website and provide further information on natural healing to our customers, SimpleSolutions.net includes links to other websites and to material which is beyond our control and responsibility.  We therefore would like to make it clear that all such links should be used at the customers own discretion and only in conjunction with the terms and conditions of the linked site.

 

Disclaimer

 

While SimpleSolutions.net does provide information and advice regarding the healing of common ailments through natural means, we cannot guarantee that these solutions will always work as the effectiveness of any remedy depends on the individual and their condition, and therefore any information provided on this website should not be construed as medical advice.  We do advise you to consult a qualified medical practitioner if you are suffering from a serious illness or disease or are uncertain about taking certain health supplements.

 

SimpleSolutions.net will not be held liable for any claims made by our customers or a third party which may result from reliance on information provided within this site or from any errors or omissions.  We make no claim for the therapeutic qualities of the remedies we sell.  However, the traditional values of herbal remedies are well known and information may be obtained from books, leaflets and the internet.

 

We do not claim to heal or permanently eliminate illness or disease but rather our aim to support traditional medicine by helping the body heal itself as naturally as possible. This website and its contents are not intended to be used as a substitute for medical science or the consultation of a medical professional.

 

SimpleSolutions.net will not accept responsibility for any breach of the above Terms and Conditions caused by circumstances beyond our control.  If you have any queries, please contact our Customer Services department at:  admin@simplesolutions.net

 

  

 
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